#FIOS SELF INSTALL NO TECH FULL#
#FIOS SELF INSTALL NO TECH TV#

It's one thing to get lied to by a phone tech. Some Verizon executive got it into his smart little pea brain that telling the customer they're running a connectivity test via an automated system and then recommending that they disconnect and reconnect their modem is a great way to get customers off the tech line who don't know enough to do that on their own. So what's happening here? Here's my guess.

The automated system reported back to me on the connectivity in literally 2 seconds, telling me next steps.Р”В®ven if I had completely disconnected my modem - you wouldn't have been able to recognize that there was no connection at all in 2 seconds. People in my field know that this process takes at least a minute, perhaps more. It told me it was doing a check on connectivity for my internet connection. Nature of the beast and all that.Р”В«ut Verizon's automated customer service system lied to me.

So when I call about a performance problem, I'm not going in blaming the company. Mechanical issues outside Verizon's control. Okay, I understand when companies have networking issues with homes, especially in my area - it's an old neighborhood and I'm certain that there's problems with connectivity in the phone lines, especially inside the houses. taking advantage of untraceable gift cards. How many businesses (not monopolies in certain contexts) would survive when dealing with customer with so little equity? (Play by the same rules you hold your customers to.) Frankly this approach seems to me to share much in common with many types of scam. Was I allowed to pay my bill with a 'Prepaid Mastercard'? And If I was 6 or 8 weeks delayed in paying it, would I be charged a penalty for that? Oh, and wait, was there a question as to whether they would be able to 'successfully process refund'? Please follow the activation steps included with the card prior to use.' Your refund will come in the form of a Prepaid MastercardР’В® for the total amount and can be used anywhere debit Mastercard is accepted worldwide. They somewhat grudgingly gave me a number - an incorrect number about a month ago, which I paid promptly.Р”В®mail from Verizon today: 'Good news! We were able to successfully process your refund.

#FIOS SELF INSTALL NO TECH FULL#

CSR suggested I pay the full bill (not yet due) and allow them to process and issue a refund, maybe by check, maybe by a gift card. Perhaps consider a short term offering from them with a self-install and sort out the offerings with Verizon in the meantime.Canceled my service for a certain date and asked for the final amount due given that specific date. Short term, your best bet may be a traditional cable solution (and even then it may be limited in speed thru an in-building redistribution system). This gets you service, but unfortunately your speed will be limited to DSL type speeds which aren't all that great.Р”В®ven then, this work is likely to require a technician visit to the central wiring room and I don't know if those are being done by Verizon at this point. then the internet is run to your unit using a short distance DSL connection (in building).

#FIOS SELF INSTALL NO TECH TV#

this case, the run FiOS into the central location - distribute the TV signal to each unit via Coax (hint for a pre-run setup here would be cable is included for everyone with your monthly rent - at least 'basic' cable from Verizon) - and. Most likely, you will have a DSLAM installation. MoCA would be available if they had individual ONT's in a central wiring location and individual Coax runs to your unit - I have never seen such a setup although it's technical feasible. If you don't see fiber anywhere, then it is likely your are wired to utilize either MoCA or a DSLAM. In such installations, there may be an individual fiber run - in which case you would most likely see an ONT already present somewhere in your unit since once installed, Verizon doesn't take them out. In this case, it may be possible to get service with a technician visiting - but it will depend on if the central location is already setup as well since there is work to do there often as part of the install. In larger multi-occupant buildings, most of these are pre-wired for utilities from a central location in the building. So, if you live in an apartment which is not pre-wired and for which each tenant has an individual run from the street into their home (think small number of units and a lot of individual cable runs visible perhaps from an overhead installation), you're out of luck. Installing FiOS in a typical residential setting as the fiber termination itself will require specialized tools as well as test equipment to insure the signal is being received properly (plus working with unterminated fiber is a job for the professionals). Well the answer to your 'subject' is: No.

Fios self install no tech